Mail-order pharmacy service can provide added convenience and potential cost savings for members. Costco serves as the partner for mail-order pharmacy services, handling maintenance and specialty medications. In this article, we address common questions and provide essential information about using the mail-order pharmacy service.
What is the mail-order pharmacy service?
The mail-order pharmacy service allows members to receive their maintenance and specialty medications through the mail. This convenient option is particularly helpful for those who take medications regularly or require specialty drugs. Capital Rx partners with Costco to provide this service to members. To learn more or inquire about any questions, members should contact the dedicated Capital Rx Customer Care team at +1 (833) 599-1015 for assistance.
How do I sign up for the mail-order pharmacy service?
To sign up for the mail-order pharmacy service, members should visit the Covet Health app or website and follow the provided instructions. Members may also contact the dedicated Capital Rx Customer Care team for assistance with enrollment.
Which medications are eligible for mail-order delivery?
The mail order pharmacy service is available for maintenance medications, which are drugs taken regularly for chronic conditions, and specialty medications, which are typically high-cost drugs that may require special handling or administration. Members can check their eligibility for mail order services through the Covet Health app or website.
How do I transfer my existing prescriptions to the mail order pharmacy?
To begin using Costco mail order pharmacy, contact your prescriber and request that they e-prescribe to Costco pharmacy #1348 (Zip Code 47130) or fax your prescription to +1 (877) 258-9584. Alternatively, members may contact the Capital Rx Customer Care team for assistance with transferring prescriptions.
How long does it take to receive my medication through the mail order pharmacy service?
Delivery times for mail order pharmacy service may vary depending on factors such as the medication type and shipping location. In general, members can expect to receive their maintenance medications within 7 to 10 business days after the order is processed. Specialty medications may have different delivery timelines. Members should contact the Capital Rx Customer Care team for more information about specific delivery estimates.
Can I still use a retail pharmacy if I choose the mail order pharmacy service?
Yes, members can continue to use retail pharmacies for medications that may not be eligible for mail order delivery or for short-term prescriptions, such as antibiotics or pain relievers. The mail order pharmacy service is primarily intended for maintenance and specialty medications.
Summary
The mail order pharmacy service, in partnership with Capital Rx and Costco, provides members with a convenient and potentially cost-saving option for receiving their maintenance and specialty medications. Members are encouraged to explore this service through the Covet Health app or website and reach out to the Capital Rx Customer Care team for any assistance or additional information.
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